Mercure Bristol Grand Hotel
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From my arrival to my departure I was met with a wonderful warm welcome from the very professional staff at the Mercure Bristol Grand Hotel ...thank you for making my Christmas stay so memorable ... Lewis, Juan, David, Gabby, Jhanelle, Malik, Kapil, Crissy, Naadiya, Maks, Hagir, Junmoni, Helene, Paula, Armani and Chris . Take note how well dressed the reception staff are 👍. .
Wendy
décembre 2024
Breakfast was good. The scrambled egg was a problem. We found out later that we could order other eggs. Veronica was very helpful. Listened, acted on feedback and looked after us in a way that we appreciated very much. Also Lewis on reception was a credit. When he had to deal with the problem of no teabags in the hotel, dealt very well and reacted in a way that showed he understood the principle of customer service. The bar staff were very helpful too. When we accidentally silt a drink they replaced it free of charge which was a lovely gesture.
Adrian
février 2025
Loved the location. Rooms were small for 2 single beds, but it was alright. Staff was nice. Went down to the front desk to ask for a hairdryer on day one, since there was none in the room. They said they would send it up to the room. They never did. Hours later, went down again and asked. They said they would send it up. I did not want to risk not getting it, and said I would wait at the front desk this time. They apologized, gave me the hairdryer and a welcome voucher for 2. That is how I went from :( to :D. Amazing service!
Ines
février 2025
The location was brilliant. Close to hippodrome and shopping centre but still quietly out of the hustle and bustle of noise. Lots of different culture. We slept well, bed very comfortable. Drinks at bar reasonably priced. Amazing breakfast! Lots to choose from. Full english breakfast, cereal, yogurts with fruit, make your own pancakes and pastries. Also a full choice of hot and cold drinks. Staff were very friendly and accommodating and the car park was right next door. Large vehicles may struggle with space sizes, but it is possible to park safely. Enjoyed our stay.
Julie
février 2025
On arriving the staff were friendly and helpful, our room was neat, tidy and clean. For just us two in twin beds it was a perfect size. Small but cosy. The staff were really helpful and understanding when I lost my key card. The hotel felt safe and was easy to find. Walking in the surrounding area there is so much to see and do. Hotel is only a short walk to the main bus stops and delish restaurants just around the corner
Katie
mars 2025
The location and age of the hotel and surroundings were fantastic. And for it to be so close to the city centre too! We only stayed for 1 night but the staff we encountered were lovely. We enjoyed a king suite which was fantastic and despite the chilly windows in January we were cosy. The radiators kept us warm and the bathroom had good hot water. The bathroom was lovely and the broken basin didn't cause us any bother. I'd love to stay here again for longer next time, and would ask for the same room.
Nikki
janvier 2025
The hotel is a great location for exploring Bristol, and the rooms are nicely designed. It offers really good value for money. The staff are friendly and helpful, especially Daniel who checked us in and out. There were a couple of extra things we needed during our stay and nothing seemed too much trouble, despite the fact the hotel was clearly very busy. We'll definitely be back.
Tamara
décembre 2024
room was great - plenty of room, and peaceful. Quirky use of furniture. it had a fridge, stocked with some bottles of water, abd with space to store your snacks if you need to. wardrobe had towelling robes and slippers. There is also an iron, ironing board, and hair dryer as standard. Bathroom was lush, with a huge walk in shower. The hotel has it's own secure carpark, accessed up a small cobbled street at the side of the hotel. You can book your parking space in advance using 'Your Parking Space'.
Justine
décembre 2024
Room only stay- reception area welcoming, city location perfect for our stay plus found shops and cafes in beautiful buildings nearby that enhanced the visit. Room was adequate ( and had upgraded) , large and generally clean. Large comfortable bed
Lynne
janvier 2025
Staff were very friendly and welcoming, hotel was very clean and the cleaners were exceptionally polite, free drinks in the room was a nice touch too! Room was a decent size, and was very clean, bathroom very clean too! Close to city centre and great value for money in comparison to other hotels.
Rosie
novembre 2024
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