Mercure Bristol Grand Hotel

I think this may be the only hotel in Bristol I'll stay in now! Beautifully decorated, super friendly and smiley staff who immediately stopped conversation with co-workers the minute we appeared which made us feel special! The room is big, the shower and bath too! The water pressure on the main shower wasn't great but the hand held one was fantastic. We had a plug malfunction, thought we were just being stupid but reception were fantastic in making sure we didn't feel silly & immediately sent maintenance up and less than half an hour later we had a new plug for the bath! We didn't have enough pillows but they were more than happy to accommodate and send more (but that's personal preference, you get your standard 2 pillows per person). Now, the breakfast...yes, it's your standard buffet BUT they have so many gluten free & dairy free/vegan options which was wonderful for my friend, instead of sticking to just fruit she could have a lot...including coffee with plant based milk!!! We were really really impressed & 100% recommend staying here - plus the streets outside are quiet so that's a bonus!

Staff were superb - all extremely friendly and helpful. The location was fantastic, right in the heart of the old town with lovely shops and restaurants close-by. The rooms were clean and easily accessible via lift or stairs; we couldn't hear any noise from outside once in our room. Shower gel, shampoo and towels all provided, as well as a kettle and hairdryer. We had breakfast on one day which was very reasonably priced (and child ate for free!)

Location was the primary reason for choosing this hotel as we were just visiting for a couple of days, and it was in the best spot and had some really nice nearby cafes and vintage shops right next door. We were also impressed by the period detailing mixed with a refined industrial design aesthetic, alongside the overall layout, styling and cleanliness throughout. 10/10.

Really lovely hotel. Staff were welcoming on arrival, check in was quick! Our room was lovely! Spacious, everything we needed for our stay was there including an iron and ironing board and most importantly spotlessly clean. We had a fridge in the room which was really handy plus an added bonus of a few complimentary drinks left for us in there which was a really nice touch! Breakfast was great lots to choose from. The location of this hotel is excellent, walking distance from train station and central to lots of bars, restaurants and the hippodrome theatre. It’s only a short walk away from Cabot Circus. Overall a fantastic stay here and wouldn’t hesitate to book again!

I booked the first night three months prior to staying so it was great value and the breakfast was great too. We were very kindly upgraded to a better room upon arrival so stayed another night for an extra £20 (having initially booked a substandard room at the Ibis Temple Meads!)