Mercure Bristol Grand Hotel

I think this may be the only hotel in Bristol I'll stay in now! Beautifully decorated, super friendly and smiley staff who immediately stopped conversation with co-workers the minute we appeared which made us feel special! The room is big, the shower and bath too! The water pressure on the main shower wasn't great but the hand held one was fantastic. We had a plug malfunction, thought we were just being stupid but reception were fantastic in making sure we didn't feel silly & immediately sent maintenance up and less than half an hour later we had a new plug for the bath! We didn't have enough pillows but they were more than happy to accommodate and send more (but that's personal preference, you get your standard 2 pillows per person). Now, the breakfast...yes, it's your standard buffet BUT they have so many gluten free & dairy free/vegan options which was wonderful for my friend, instead of sticking to just fruit she could have a lot...including coffee with plant based milk!!! We were really really impressed & 100% recommend staying here - plus the streets outside are quiet so that's a bonus!

The staff was incredibly friendly and I appreciated the option to leave my luggage in the locker room after my check-out. I also loved the bar and the quality of the service there. Great music and atmosphere too. Very clean room and the style reflects Bristol brilliantly.

Breakfast was good. The scrambled egg was a problem. We found out later that we could order other eggs. Veronica was very helpful. Listened, acted on feedback and looked after us in a way that we appreciated very much. Also Lewis on reception was a credit. When he had to deal with the problem of no teabags in the hotel, dealt very well and reacted in a way that showed he understood the principle of customer service. The bar staff were very helpful too. When we accidentally silt a drink they replaced it free of charge which was a lovely gesture.

The location was brilliant. Close to hippodrome and shopping centre but still quietly out of the hustle and bustle of noise. Lots of different culture. We slept well, bed very comfortable. Drinks at bar reasonably priced. Amazing breakfast! Lots to choose from. Full english breakfast, cereal, yogurts with fruit, make your own pancakes and pastries. Also a full choice of hot and cold drinks. Staff were very friendly and accommodating and the car park was right next door. Large vehicles may struggle with space sizes, but it is possible to park safely. Enjoyed our stay.

The location and age of the hotel and surroundings were fantastic. And for it to be so close to the city centre too! We only stayed for 1 night but the staff we encountered were lovely. We enjoyed a king suite which was fantastic and despite the chilly windows in January we were cosy. The radiators kept us warm and the bathroom had good hot water. The bathroom was lovely and the broken basin didn't cause us any bother. I'd love to stay here again for longer next time, and would ask for the same room.