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I think this may be the only hotel in Bristol I'll stay in now! Beautifully decorated, super friendly and smiley staff who immediately stopped conversation with co-workers the minute we appeared which made us feel special! The room is big, the shower and bath too! The water pressure on the main shower wasn't great but the hand held one was fantastic. We had a plug malfunction, thought we were just being stupid but reception were fantastic in making sure we didn't feel silly & immediately sent maintenance up and less than half an hour later we had a new plug for the bath! We didn't have enough pillows but they were more than happy to accommodate and send more (but that's personal preference, you get your standard 2 pillows per person). Now, the breakfast...yes, it's your standard buffet BUT they have so many gluten free & dairy free/vegan options which was wonderful for my friend, instead of sticking to just fruit she could have a lot...including coffee with plant based milk!!! We were really really impressed & 100% recommend staying here - plus the streets outside are quiet so that's a bonus!
Amber
April 2025
Clean and modern with the classic ambiance in keeping with the age of the building. Staff were there to help and nothing was too much of an issue, 15min walk from train station, 10min walk to the centre and harbour. Ideal location.
Richard
Juli 2025
The hotel made our Pride weekend extra special! Staff were incredibly warm and helpful — huge thanks to Kai, who was not only professional and calming but genuinely kind in every interaction. He went out of his way to reassure me after I broke a glass, and made sure I had safe gluten-free options at breakfast due to my coeliac condition. Ioan and Griffin at the bar were also fantastic — fun, friendly, and made us feel like stars. The air conditioning was a total lifesaver during the 34°C heat, and my upgraded room was bright, comfortable, and spotless with a lovely bath. Couldn’t have asked for a better base for the weekend
Sean
Juli 2025
The hotel was well located for our visit to the university open day, with lots of restaurants and shops nearby and a short walk to the train station. We really liked the hotel's character, and the room was very comfortable - I think we were given an upgrade as it was more spacious than we were expecting, with a king size bed. It was spotless, and we appreciated the little extras - the bathrobes and slippers, the nice toiletries, the coffee pods and biscuits, the large flat screen TV. It was a relaxing place to spend some down time after our busy days and the staff were courteous and helpful.
Emily
Juli 2025
From my arrival to my departure I was met with a wonderful warm welcome from the very professional staff at the Mercure Bristol Grand Hotel ...thank you for making my Christmas stay so memorable ... Lewis, Juan, David, Gabby, Jhanelle, Malik, Kapil, Crissy, Naadiya, Maks, Hagir, Junmoni, Helene, Paula, Armani and Chris . Take note how well dressed the reception staff are 👍. .
Wendy
Dezember 2024
Staff were superb - all extremely friendly and helpful. The location was fantastic, right in the heart of the old town with lovely shops and restaurants close-by. The rooms were clean and easily accessible via lift or stairs; we couldn't hear any noise from outside once in our room. Shower gel, shampoo and towels all provided, as well as a kettle and hairdryer. We had breakfast on one day which was very reasonably priced (and child ate for free!)
Clare
Mai 2025
The hotel is nice, clean and the staff are friendly. The bar area is really nice too. The location is fantastic. We were able to leave our bags at midday and come back to check in later. Check in was easy and straightforward. The rooms were well signposted.
Sarah
Juni 2025
Location was the primary reason for choosing this hotel as we were just visiting for a couple of days, and it was in the best spot and had some really nice nearby cafes and vintage shops right next door. We were also impressed by the period detailing mixed with a refined industrial design aesthetic, alongside the overall layout, styling and cleanliness throughout. 10/10.
James
Mai 2025
The staff was incredibly friendly and I appreciated the option to leave my luggage in the locker room after my check-out. I also loved the bar and the quality of the service there. Great music and atmosphere too. Very clean room and the style reflects Bristol brilliantly.
Maurer
April 2025
Really lovely hotel. Staff were welcoming on arrival, check in was quick! Our room was lovely! Spacious, everything we needed for our stay was there including an iron and ironing board and most importantly spotlessly clean. We had a fridge in the room which was really handy plus an added bonus of a few complimentary drinks left for us in there which was a really nice touch! Breakfast was great lots to choose from. The location of this hotel is excellent, walking distance from train station and central to lots of bars, restaurants and the hippodrome theatre. It’s only a short walk away from Cabot Circus. Overall a fantastic stay here and wouldn’t hesitate to book again!
Rachel
April 2025
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